Terms & Conditions

1. General Information

Diamond Hospitalities is a travel and hospitality service provider based in Haridwar, Uttarakhand. We offer tour packages, hotel bookings, helicopter services, car rentals, and customized travel planning.

2. Booking & Payments

• All bookings are subject to availability.
• Advance payment is required to confirm any package or hotel booking.
• Full payment must be completed before the commencement of the tour/service.
• Payment once made is subject to our cancellation and refund policy.

3. Cancellation & Refund Policy

• Cancellation charges may apply as per package terms.
• Helicopter bookings are subject to aviation company policies.
• No refund will be provided for unused services during the trip.
• Refund timelines depend on banking processes and third-party vendors.

4. Travel Documents & Responsibilities

• Guests must carry valid ID proof during travel.
• For Char Dham Yatra, government registration is mandatory.
• Clients are responsible for providing accurate information during booking.

5. Force Majeure

Diamond Hospitalities shall not be held responsible for delays, cancellations, or service disruptions due to natural calamities, government restrictions, weather conditions, roadblocks, or unforeseen circumstances.

6. Liability

We act as an intermediary between clients and service providers such as hotels, transport operators, and helicopter companies. We are not liable for any injury, loss, damage, accident, delay, or irregularity caused by third-party vendors.

7. Pricing Policy

• Prices are subject to change without prior notice.
• Rates may vary during peak season, festivals, or special events.

8. Website Usage

• All website content is property of Diamond Hospitalities.
• Unauthorized use of website materials is strictly prohibited.

9. Privacy Policy

We respect your privacy and ensure that personal information collected through our website is kept secure and confidential. Information is used solely for booking and communication purposes.

10. Contact Information

Diamond Hospitalities
152 New Haridwar Colony, Ranipur More, Haridwar, Uttarakhand – 249407
Phone: +91 98370-80427
Email: tours@diamondhospitalities.com

By booking with Diamond Hospitalities, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.