Guidelines

TERMS, CONDITIONS AND GUIDELINES

• FIXED FLIGHT TIMINGS

This is a Daily Fixed Departure Helicopter tour, and all departure timings of each destination is fixed, it is strictly advised that guests must ensure they report as per the scheduled ETDs on each day of the tour, other-wise they will be considered NO-SHOW.

• COVID TRAVEL GUIDELINES

COVID protocols shall be adhered by the passengers and us as per the effective mandate of the government. Without adhering to the government guidelines, boarding can be denied to the passengers without refund.

• HELICOPTER WEIGHT LIMTATION

Maximum weight capacity of the helicopter is 450 kg (excluding baggage weight).

Passengers are taken on board depending up on the load and temperature conditions.

Pilots call will be final. Total weight of all passengers on board must be within this limit.

Hence, passengers are required to provide us their exact weights at the time of booking.

• PASSENGER WEIGHTS

Passengers have to submit their correct weights at the time of booking. If any change in weight found at the time of their travel from the submitted weights, which would exceed our aircraft’s weight carrying capacity of 450 kg, passengers would be deboarded & cancelled for the

Heli-tour without any refund.

• OVERWEIGHT CHARGES: ON PER SEAT BASIS ONLY

Overweight charges applicable for shuttle services for Sirsi – Kedarnath – Sirsi, here Rs.150/ per person is charged for body weight above 80 Kgs. This amount is to be paid directly at Helipad.

• In view of our helicopters’ limited weight carrying capacity, we reserve the right to shuffle passengers between helicopters to manage the right weight for safe flying in the hills. Therefore, passengers travelling together may not be accommodated in same helicopter flight.
• ARRIVAL DATE

Our Chardham 4N5D Heli-tours are booked departure date wise. However, passengers have to arrive Dehradun one day prior to the departure date. Dehradun complimentary night stay which is provided on the arrival date makes our package a 5Night/6Days tour. The actual flying commences from day 02 of the tour.

• SEATING CAPACITY

The maximum seating capacity for our helicopters is 06 passengers + 01 Crew.

• INFANTS

Infant below 2 years or 12kg are accommodated free of charge. In case for verification of age of the child, ID proof/birth certificate of the child will be checked.

• BAD WEATHER & FORCE MAJEURE DISCLAIMER

Flying in hills are subject to bad weather, and many Force Majeure factors like delayed Air Traffic Clearances/Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), sudden occurrence of technical snag in aircraft, illness of flying crew or late reporting of the guests at the helipads, among others. Therefore, passengers must be prepared to face any eventuality and inconvenience in case of such scenarios.

• HOTELS:

➢ DEHRADUN : Four Points by Sheraton (Including Dinner & Breakfast)

➢ KHARSALI : Hotel Yamuna Kriti, or similar (AP basis - all meals)

➢ HARSIL : Harsil Nature Retreat, or similar (AP basis - all meals)

➢ Guptkashi : Villa Aadhya / Char Machan Resort (AP basis - all meals)

➢ BADRINATH : Hotel Snowcrest / Lords Palace, or similar (AP basis - all meals)

- Hotels are likely to change in rarest unavoidable situations. Similar ones would be provided in that case.

- Rooms are booked on double or triple sharing basis only.

- For a separate single occupancy room, it will be extra chargeable @ INR 25,000/person (taxinclusive).

- Hotels at all the Dhams are non-star category. Though we have handpicked these hotels which are best in these locations. Assuring trustworthy services and comforts.

• We strongly advise our passengers to keep one additional day at hand, over & above the 5N6D period, to avoid inconvenience in case passengers get stuck at any of the destinations due to bad weather or force majeure scenarios.
• ADD-ON SERVICES

Confirmation of additional services such as Maha Abhishek Puja, Rudra Abhishek Puja, or any other additional service, has to be provided by the passengers at the time of booking. Payment for the Puja’s are collected by our staff at Dehradun, as we need to arrange the Puja in advance.

• Airport transfers will be provided only on the arrival day at Dehradun, and on the last day, i.e., 6th day of the tour.
• Any donations, tips, pitthu, palki/pony and porter charges shall be borne by the guests.
• AADHAR Card copies are to be shared by all Indian passengers, & passport in case of foreign nationals.
• We have our own crew/ guides placed at all the Dhams. For any guidance or assistance, guests are free to reach out to them.
• Network connectivity at Harsil & Badrinath is very poor. BSNL, Airtel & Jio are the main telecom services, that work in these regions mostly, but not always.
• All temples in Chardham sector are located at high altitude, therefore passengers are advised to carry medication during travel. Also, they are advised to carry heavy woolen clothing with them, because during evenings & nights, the temperature can drop drastically.
• MEDICAL EMERGENCIES

We will not be liable for any medical emergency on the ground to the passengers.

Therefore, in your own interest, passengers are hereby advised to kindly consult a doctor and get medical check-up done before commencing the yatra. Medical check-up is mainly required if a passenger has any medical ailment or condition.

• As operator we reserve the right to cancel passengers, who are unruly, abusive, intoxicated, sick, mentally unfit or anyone else whom we deem to be unsafe to fly. No refund shall be done to such passenger(s).
• Our Heli-Tours are not available for VIP’s: As per protocol.
• RESCHEDULING OF BOOKING

Rescheduling your booking to any future or prior travel date, will be done subject to availability, and on payment of 10% of the total tour cost. This will be permitted only if informed at least 07 days before arrival date.

In case rescheduling is requested less than 07 days prior to the travel date, then the booking would be treated as cancelled, and a fresh booking will be given subject to availability, after the levy of applicable cancellation charges.

• PAYMENT TERMS

The booking has to be done in advance with a deposit of 50% of the total amount. Balance payment has to be deposited 15 days prior to the date of arrival at Dehradun.

Passengers will not be permitted to board or commence the tour, unless full & final payment of the tour has been done.