Refund Policy

At Diamond Hospitalities, we strive to ensure that our clients experience seamless and satisfying travel arrangements. We understand that plans may change, and we are committed to facilitating a fair and transparent refund process.

Cancellation by the Client:

If you decide to cancel your booking, the refund will be processed as per the following conditions:

Cancellation by Diamond Hospitalities:

In the rare event of the cancellation of a tour or package by Diamond Hospitalities, a full refund of the package cost will be provided.

Refund Processing Time:

Refunds will be processed within 15 working days from the date of cancellation.

No-Show Policy:

No refund will be provided for no-shows.
A “No-Show” policy refers to a situation where a client who has made a reservation or booking fails to show up for the scheduled service, activity, or accommodation without providing any prior notice or cancellation. The policy states that if a client does not arrive for the scheduled service and hasn’t canceled or informed the service provider in advance, they are considered a “no-show.” In such cases, no refunds or reimbursements are provided to the client.
Please note that specific refund policies may apply to certain tours or services, and clients are encouraged to review these policies before booking. Diamond Hospitalities reserves the right to update or modify this refund policy at any time.
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